When purchasing a new product for your car wash, you should keep up-to-date with your warranty. After all, not everything lasts forever and anything can go wrong at any time. We are not saying that your product is defective but to stay on the safe side in case something happens. A weld seam could crack, a sewing stick could break and other unpredictable factory defects that may occur. These are just some examples a warranty could cover, though the terms may vary in other companies.
Some people purchase a lifetime or limited warranty and they think they’re automatically protected from any damage that may occur on their dryer equipment. A merchant or manufacturer may choose to void the terms of a warranty for certain reasons. A real-life example of this circumstance is when the installer does not follow the installation manual and a motor single-phase burnout occurs. This is just one of the common reasons a warranty can get invalidated. When purchasing a warranty, you need to be aware of other common reasons it can get voided.
Warranty Period Expired
Be aware of time sensitive warranties! You would be surprised how many people forget to check on its expiration date. Although this may seem like an easy thing to remember, we’ve had customers that forget their warranty expired in 1 year rather than 2. Always read and fully understand the terms of your warranty no matter which car wash equipment or system you purchase.
Damage May Not Be Covered Under the Terms of Warranty
It is completely up to the company on what defects the warranty can cover. For Proto-Vest, the product is warranted against defects in materials and workmanship for a period of one year from the date of purchase, except for electric motors which are covered by its motor manufacturer’s warranty. We don’t cover our product subjected to misuse, abuse, incorrect installation and accidental damage. Although these are common terms most companies follow, other businesses may operate differently.
This is a common mistake people make when they are installing their dryer, wash system and/or other equipment. Some installers make their own alterations to the product that negatively affect its performance. Painting the whole sensor a different color or using a plastic wire nut to wire up a motor are some examples of improper installation.
Lack of Proper Maintenance
When you don’t clean a sensor or maintain a motor properly, your system or equipment can easily malfunction. If the policy states somewhere that improper care and maintenance will void the warranty or that it’s not included, the claim will get denied.
Overall, it’s very important to inform your customers of your company’s policies in repairs and warranty on the product. It is an essential part of not only establishing a trusting relationship with your customer but also building your own company’s reputation. You don’t want customers reporting you as a rip-off or telling false stories that may hurt your business. Make sure to fill out all warranty forms, inspection check-lists and other documentations that goes with the purchase. Our team believes in educating our customers and providing the best service that we can to make sure there are no misunderstandings. We want you to have the best experience with our product and our team as well!